Shipping policy

At Zorain London, we aim to provide a smooth and reliable shopping experience for all customers. Please review our shipping, return, and refund policies below.

Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your order to request a return.

To qualify for a return:

  • The item must be unused, unworn, and in the same condition as received.
  • Original tags and packaging must be included.
  • Proof of purchase or receipt is required.

To request a return, please contact us at:

Email: info@zorain.london

Return Address

Shop #88 Sitara Plaza Near Lal Mill Chowk Faisalabad

Please note that returns must be approved before items are shipped back to us. Items returned without prior authorization will not be accepted.

If your return request is approved, we will provide instructions regarding the return process and shipping details.

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us as soon as possible so we can evaluate the issue and resolve it promptly.

Non-Returnable Items

Some items cannot be returned, including:

  • Personalized or custom-made products
  • Beauty and personal care products
  • Perishable items
  • Hazardous materials or flammable products
  • Sale or clearance items
  • Gift cards

If you have questions about whether your item qualifies for return, please contact our support team before submitting a request.

Exchanges

To exchange a product, we recommend returning the original item first. Once the return is approved, you may place a new order for the replacement item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days without providing any reason.

Returned products must remain:

  • Unused and unworn
  • In original packaging
  • With all tags attached
  • Accompanied by proof of purchase

Refunds

After receiving and inspecting your returned item, we will notify you whether your refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that banks or payment providers may require additional processing time.

If more than 15 business days have passed since your refund approval, please contact us at:

Email: info@zorain.london

Shipping Information

  • Orders are processed within 1–3 business days.
  • Delivery times may vary depending on your location and shipping carrier.
  • Customers will receive shipping confirmation and tracking information once the order has been dispatched.
  • Shipping delays caused by couriers, customs, or unforeseen circumstances are outside our control.

Contact Us

For questions regarding shipping, returns, or refunds, contact us at:

Email: info@zorain.london
Website: zorain.london