Refund & Return Policy

At Zorain London, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.

Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it.
  • The item must include original tags and packaging.
  • Proof of purchase or receipt is required.

To request a return, please contact us at:

Email: info@zorain.london

Returns must be approved before being sent back. Items returned without prior authorization will not be accepted.

Return Address:
[Insert Return Address Here]

Damaged or Incorrect Items

Please inspect your order immediately upon delivery. If your item is defective, damaged, or incorrect, contact us right away so we can review the issue and provide a suitable solution.

Non-Returnable Items

Certain items are not eligible for return, including:

  • Personalized or custom-made products
  • Beauty and personal care items
  • Gift cards
  • Sale or clearance items
  • Perishable goods

If you are unsure whether your item qualifies for a return, please contact our support team before placing your request.

Exchanges

To exchange an item, we recommend returning the original item first. Once your return is approved, you may place a new order for the desired product.

European Union 14-Day Cooling-Off Period

For orders shipped to countries within the European Union, customers have the right to cancel or return their order within 14 days of receiving it, without providing a reason.

Returned items must still meet the following conditions:

  • Unused and unworn
  • Original packaging and tags included
  • Proof of purchase provided

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval status of your refund.

If approved, refunds will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at:

Email: info@zorain.london

Contact Us

If you have any questions regarding returns or refunds, feel free to contact our support team:

Email: info@zorain.london